General Terms and Conditions of Sale – Version dated January 5, 2025
ONEEX is a French simplified joint-stock company (SAS) with a share capital of €23,000, registered with the Clermont-Ferrand Trade and Companies Register under number 831 891 320, with its registered office at 20, rue Auguste Audollent, 63000 Clermont-Ferrand, VAT No. FR63 831891320, represented by Mr. Alexandre Casagrande, its legal representative (hereinafter referred to as “ONEEX” or the “Seller”).
ONEEX can be contacted at the following address:
20, rue Auguste Audollent, 63000 Clermont-Ferrand
Tel: +33 (0)6 81 50 12 71
Email: contact@oneex.fr or support@oneex.fr
Article 1 – PURPOSE AND SCOPE
These general terms and conditions of sale (the “General Terms”) govern the sale of products and associated services by ONEEX (the “Products and Services”) to any professional client acting within the scope of its business activities (the “Client”). The sale, resale, lending or subletting of the Products to private individuals is strictly prohibited.
The General Terms notably define the purchase, payment, and delivery terms of the Products ordered by the Client. The Client may refer to the Seller’s catalogue for details on each Product and its features.
Placing an order implies full and unconditional acceptance of these General Terms.
These General Terms apply notwithstanding any contrary terms in the Client’s documents, and subject only to contrary provisions appearing in a purchase order or specific written agreement between ONEEX and the Client.
Article 2 – PRODUCTS, SERVICES, AND AVAILABILITY
The price and essential characteristics of each Product and Service are described in the ONEEX catalogue, issued by ONEEX or its suppliers, and may be updated periodically.
ONEEX Products include:
DESKTOP / BLOK
SUITCASE
KIOSK
Associated Services include: delivery, installation (except in the case of autonomous installation), and operational maintenance of the Products.
The Products comply with French law and applicable European standards at the time of the order. The Client undertakes to comply with the User Conditions provided by ONEEX.
Product listing in the catalogue does not constitute a binding offer in case of stock shortage or unavailability.
Article 3 – ORDERS
3.1. Placing an Order
All orders must be formalized by a signed purchase order from the Client, specifying features, price, payment terms, delivery timeline, delivery and invoicing address, and a tracking number.
An order becomes final and binding upon signature by ONEEX or written confirmation (email).
Any changes or cancellations after confirmation require ONEEX’s prior written approval. If the Client cancels a confirmed order before delivery, ONEEX may charge a cancellation fee of 20% of the order amount.
3.2. Order Review
The Client guarantees the accuracy of the information provided. ONEEX reserves the right to refuse or cancel any order if the Client provides inaccurate information, has failed to pay a previous invoice, or if the order volume is deemed abnormal.
Article 4 – PRICING TERMS
Prices are those in effect on the date of the purchase order signature, expressed in euros excluding taxes and other fees. Prices are firm for their validity period.
Shipping, packaging, and optional service fees are indicated in the purchase order.
Any additional request post-signature incurring costs will be subject to supplementary billing.
ONEEX reserves the right to change its prices for future orders.
For DESKTOP/BLOK and SUITCASE, services are billed annually with automatic renewal unless terminated three months before expiration.
Discounts, rebates, or promotional pricing apply according to catalogue or promotional terms. Any VAT increase or new tax will be passed on automatically.
Article 5 – INVOICING AND PAYMENT TERMS
Products are invoiced and payable in full upon signing the purchase order, unless otherwise agreed.
For DESKTOP/BLOK and SUITCASE, payment triggers the initial installation and subsequent annual renewals.
Payment must be made within 30 days of invoice receipt by bank transfer or direct debit, unless otherwise agreed.
In case of late payment, ONEEX may:
Demand immediate payment of all outstanding amounts
Refuse any new order or require advance payment
Apply partial payments to the oldest debts
Reduce, suspend, or cancel orders 15 days after formal notice
Apply late penalties equal to three times the legal interest rate
Charge a fixed compensation of €40 per overdue invoice and 10% of the remaining balance
ONEEX may unilaterally offset receivables and payables.
Article 6 – DELIVERY, INSTALLATION, AND MAINTENANCE
6.1. Delivery
Delivery occurs only after full payment.
Products are shipped as per the method, address, and timeline on the purchase order.
In mainland France, delivery is included. Within the EU, it is invoiced separately. Outside the EU (including overseas territories), the base INCOTERM is FCA Clermont-Ferrand or as negotiated by quote.
The Client must ensure receipt; any reshipment due to incorrect information will incur fees similar to those on the initial order.
Delivery times are estimates. Reasonable delays do not justify cancellation or compensation, unless exceeding three months, in which case the Client may request contract termination and refund.
6.2. Delivery Conformity
The Client must check quantity and condition upon delivery and note any damage or missing items on the delivery slip, confirmed within three business days by registered letter and email to support@oneex.fr.
ONEEX will accept return of non-conforming Products and issue a return slip. Except in case of sole fault by ONEEX, return shipping is at the Client’s expense.
6.3. Installation
Installation, activation, deactivation, and dismantling are performed by ONEEX or autonomously by the Client under its sole responsibility and according to provided instructions, with remote support if needed.
6.4. Maintenance
The Client must keep the Products in good condition, comply with the User Conditions, and perform routine maintenance (cleaning, checks) as recommended.
Article 7 – OWNERSHIP AND RISK
7.1. Retention of Title
For DESKTOP/BLOK and SUITCASE, ONEEX retains ownership throughout use, including renewals. The Client may not lend or sublet. At the end of the contract, the Products must be returned at the Client’s expense or collected by ONEEX.
For KIOSK, ownership transfers only upon full payment. Until then, the Client may not use, pledge, or dispose of the Products. ONEEX may reclaim unpaid Products after a 15-day unanswered notice.
7.2. Transfer of Risk
Risk transfers to the Client upon delivery by ONEEX, handover to the carrier, or pickup, in accordance with INCOTERMS. The Client must take out appropriate insurance.
Article 8 – WARRANTY
8.1. Warranty Period and Conditions
Return of defective Products requires prior ONEEX approval. Except where liability is acknowledged, return shipping is at the Client’s cost.
For DESKTOP/BLOK and SUITCASE, warranty applies for the entire contract duration. For KIOSK, the warranty lasts two years from installation.
Defective Products may be repaired, replaced, or refunded, except in the following cases:
Alteration, modification, or misuse
External cause, normal wear and tear
Failure to follow return procedures
Disputes regarding warranty are to be resolved amicably.
8.2. Repair – Troubleshooting
In case of malfunction or damage, the Client must stop using the Product and notify ONEEX within 48 hours by email, attaching photos/videos.
For DESKTOP/BLOK and SUITCASE, if repairs exceed three months, the Client may terminate the agreement and pay only until immobilization. Unauthorized repairs may incur full-year charges (DESKTOP/BLOK and SUITCASE) or actual costs (KIOSK).
Article 9 – LIABILITY
ONEEX shall not be liable where the Client fails to comply with instructions or standards, or in cases of force majeure (e.g., strikes, floods, etc.).
ONEEX is not liable for indirect damages (loss of profit, operations, image, etc.).
ONEEX’s liability is limited to the amount paid for the Products and Services over the past 12 months.
All legal actions must be initiated within one year from the date the damage was known.
Article 10 – INTELLECTUAL PROPERTY
ONEEX retains intellectual property rights related to the Products. The Client must inform ONEEX immediately in case of infringement.
Article 11 – TERM AND TERMINATION
For one-time sales, these General Terms apply for the duration of the transaction.
For DESKTOP/BLOK and SUITCASE, the initial term is 12 months, automatically renewable unless terminated three months prior to expiration.
Either party may terminate the contract in case of force majeure or material breach, after a 15-day notice that remains unaddressed.
In case of a serious breach by the Client (including non-payment), ONEEX may reclaim the Products at the Client’s expense and apply a penalty equivalent to one year’s usage for non-return.
Article 12 – PERSONAL DATA
In accordance with GDPR, ONEEX collects only the necessary personal data (name, email, phone) for sale execution, billing, security, and service improvement.
Data is retained only for its purpose and then anonymized for statistical use. ONEEX implements technical and organizational security measures but cannot guarantee absolute protection.
No data is transferred outside the EU. Providers are French, and servers are located in France.
The Client may exercise rights of access, rectification, deletion, objection, restriction, portability, and withdrawal of consent by contacting:
dpo@oneex.fr or ONEEX DPD, 20 rue Auguste Audollent, 63000 Clermont-Ferrand
A separate annex outlines data processing for identity verification Products.
Article 13 – ASSIGNMENT – SUBCONTRACTING
The Client may not assign its rights and obligations without ONEEX’s prior written consent.
ONEEX may freely use subcontractors or service providers to fulfill its obligations.
Article 14 – CONFIDENTIALITY
Each party agrees to maintain the confidentiality of all information, documents, and data exchanged during their relationship, for the duration of the contract and two years thereafter.
Article 15 – NOTIFICATIONS
All written notifications shall be sent by hand with receipt, registered mail with acknowledgment of receipt, or email (except for termination). Each party’s address is that stated in the contract. Address changes must follow the same notification procedures.
Article 16 – SEVERABILITY AND WAIVER
If any clause is found void, the remaining provisions remain valid. ONEEX’s failure to enforce a right does not constitute a waiver.
Article 17 – MODIFICATION
ONEEX may amend the General Terms at any time for future orders. Any post-amendment order implies acceptance of the new version.
Article 18 – DISPUTES
Disputes must first be resolved amicably within one month. Failing that, they shall be submitted to the Commercial Court of Paris.
Article 19 – GOVERNING LAW & LANGUAGE
These General Terms are governed by French law and written in French. In case of translation, only the French version shall prevail.