General Terms and Conditions of Sale – Version of April 30th 2026
ONEEX is a simplified joint-stock company (société par actions simplifiée) under French law, with share capital of EUR 23,000, registered with the Clermont-Ferrand Trade and Companies Register under number 831891320 and whose registered office is located at Centre d'Affaires Amarante, 3B Rue Jean Bigot, 63500 Issoire, France, VAT number FR63831891320, represented by Mr Alexandre Casagrande, legal representative (hereinafter "ONEEX" or the "Seller").
ONEEX may be contacted at the following address: Centre d'Affaires Amarante, 3B Rue Jean Bigot, 63500 Issoire, +33 (0)4 87 33 17 77, contact@oneex.fr or support@oneex.fr.
Article 1 – Purpose and Scope
The purpose of these general terms and conditions of sale (the "General Terms") is to govern the marketing of products and related services by ONEEX (the "Products and Services") to any professional client acting in the course of its business (the "Client"). The sale or resale, loan or sub-lease of the Products to consumers (individuals acting outside their professional activity) is prohibited.
The General Terms set out, in particular, the conditions for purchasing, paying for and delivering the Products ordered by the Client. The Client may refer to the description of each Product set out in the Seller's catalogue in order to learn about its characteristics.
The placing of an order for Products entails the Client's prior acceptance, without restriction or reservation, of the General Terms, which the Client declares having read.
The General Terms apply notwithstanding any contrary provision in any documents originating from the Client, in particular its general conditions of purchase.
The General Terms apply subject to any contrary provision set out in the order form or in any specific terms entered into in writing between ONEEX and the relevant Client.
Article 2 – Products, Services and Availability
The price and essential characteristics of each Product and Service are described in the ONEEX catalogue and published, as the case may be, by ONEEX or its suppliers. Descriptions may contain information, photographs and graphics provided for illustrative purposes only and may be modified or updated by ONEEX.
The ONEEX Products are:
DESKTOP,
SUITCASE,
KIOSK.
The related Services are: delivery, installation (unless self-installation is chosen) and keeping the Products in working order.
The Products on offer comply with French law and the European standards in force at the time the order is placed. The Client undertakes to strictly comply with the Product Terms of Use provided by ONEEX.
The fact that ONEEX features Products in its catalogue does not constitute an obligation to market them, in particular in the event of a stock shortage, unavailability of the Products or impossibility of marketing those Products, for any reason whatsoever.
Article 3 – Orders
3.1. Placing an order
Any Client wishing to place an order with ONEEX must complete and sign an order form summarising in particular the essential characteristics of the Product(s) ordered and the related Services, the total price, the payment terms, the indicative delivery time or duration, the places of delivery and invoicing, any delivery restrictions, the Client's contact details and an order tracking number.
The order is confirmed once the order form is signed by ONEEX or once ONEEX sends an email confirming the order, the order thereby becoming firm and final (the "Confirmed Order").
No Confirmed Order may be modified or cancelled without the prior written agreement between ONEEX and the Client.
In the event that the Client cancels a Confirmed Order that has not yet been delivered, for any reason whatsoever, and without prejudice to any additional damages, ONEEX may, as the case may be, retain or invoice an amount equal to 20% of the total price of the Products and Services in respect of such cancellation.
3.2. Order verification
Each Client warrants the truthfulness and accuracy of the information provided for the purposes of its order and undertakes to notify ONEEX of any subsequent change.
ONEEX also reserves the right not to accept or to cancel the order of any Client who has provided inaccurate information, who fails to pay for the Products and Services, with whom there is a dispute relating to payment of a previous order, or whose order level is abnormally high.
Article 4 – Pricing Terms
The Products and related Services are sold at the Seller's prices in force on the day the order form is signed, expressed in euros, excluding taxes and fees. Prices are firm and not subject to revision during their validity period, the parties expressly waiving the right to invoke the provisions of Article 1195 of the French Civil Code. Based on changes in the SYNTEC index published by INSEE, ONEEX reserves the right to revise prices in accordance with the published reference index.
Any transport, delivery and order-processing fees (postage, packaging, parcel preparation, optional services taken out by the Client) and any other fees, interest or commissions are stated on the order form and are determined according to the place and method of delivery selected by the Client, as well as the type and/or quantity of Products and Services ordered.
Any specific request from the Client made after signing the order form and giving rise to additional costs (packaging, transport, etc.) will be invoiced separately to the Client.
Where the Products are not received by the Client and must be reshipped, additional processing, shipping, transport and delivery fees may be invoiced to the Client on the same terms as set out in the order form.
ONEEX reserves the right to change its prices at any time for all Products ordered after such change.
For DESKTOP and SUITCASE Products, the provision of the Products and the related Services are performed on an ongoing basis, invoiced on an annual basis. The use of these Products may be subject to automatic renewal, with any change in the price of the relevant Products taking effect at the start of the next contractual period. Failing termination by the Client under the conditions set out in Article 11 before such change takes effect, the new pricing will apply to the new contractual period.
Any price reductions, rebates or discounts may apply to the Products under the conditions set out in the Seller's catalogue or in any other document provided to the Client. In the event of promotional pricing, ONEEX undertakes to apply such pricing to any order placed during the promotional period.
Any price change resulting from an increase in value-added tax or the introduction of any new tax based on the price of the Products will be applied immediately and automatically.
Article 5 – Invoicing and Payment Terms
The Products are invoiced, and the price is payable in full and in cash on the day the order form is signed.
Regardless of the Product (DESKTOP, SUITCASE or KIOSK), only full payment of a Confirmed Order will trigger the delivery and installation of the Products, unless otherwise specifically agreed between ONEEX and the Client.
DESKTOP and SUITCASE Products are invoiced, and the price is due and payable on order for the first year of installation and, at the latest, at the start of each renewal year of the Services in the event of renewal under the conditions set out in Article 11.
All payments shall be made within thirty (30) days from the Client's receipt of the ONEEX invoice, by bank transfer or direct debit, or on such other terms as agreed between ONEEX and the Client in the order form.
Where applicable, the Client undertakes to communicate any changes to its bank details.
In the event of early payment by the Client, no discount will be granted. Under no circumstances may payments be suspended or offset without the prior written agreement of ONEEX and the Client. Any suspension, deduction or set-off carried out unilaterally by the Client will be treated as a default in payment.
It is agreed that the Client is duly placed on notice to pay solely by the obligation becoming due, in accordance with Article 1344 of the French Civil Code. In the event of late payment of any instalment, ONEEX reserves the right, without any compensation being owed to the Client, to:
Demand immediate payment of all amounts owed in respect of the Products, which shall become immediately due whatever their original due date;
Refuse any new order or require, for any new order, cash payment or a guarantee for the proper performance of the obligations;
Allocate any partial payment first to the unsecured portion of the debt and then to the amounts that have been due the longest;
Reduce, suspend or cancel ongoing orders of Products and related Services, fifteen (15) days after a formal notice sent by ONEEX to the Client has remained without effect;
Apply, without prior formal notice, to all amounts due, from the first day of late payment and until full payment, late-payment penalties equal to three times the legal interest rate; and/or
Demand payment of a flat-rate indemnity of EUR 40 for collection costs for each invoice paid late, and payment of an indemnity equal to 10% of the amounts remaining due to it on Sales of Products and Services, without prejudice to compensation for any damage actually suffered.
ONEEX shall be entitled to offset, as of right and without formality, any amounts it may owe against the Client's debts to it, whether or not the legal conditions for set-off are met.
Article 6 – Delivery, Installation and Maintenance of the Products
6.1. Delivery
The Products ordered by the Client may only be delivered once the Client has actually paid the amount referred to in Article 5 above.
The Products may be delivered in France or abroad.
Upon confirmation of the order by ONEEX and payment by the Client, the Products will be shipped according to the method, to the address and within the delivery time set out in the order form, together with the corresponding invoice.
In the event of delivery within mainland France or within an EU country, except in the case of self-installation with remote support from Oneex or any other specific request from the Client, the Products are delivered and then installed by ONEEX directly on the site designated by the Client.
For delivery within mainland France, the delivery price is included in the order.
In the event of delivery within the EU, the delivery (transport) price of the Products is the subject of a dedicated line item when quotes are prepared.
Outside the EU, and for the French overseas departments and territories, INCOTERM FCA (Free Carrier Alongside) Clermont-Ferrand (France) shall apply, or any other INCOTERMS or terms negotiated in the quotation.
The Client undertakes to do everything possible to ensure that the Products are properly received on the day of delivery. The cost of any new delivery shall be borne by the Client. In addition, in the event of a delivery error resulting from the communication of inaccurate information by the Client (delivery location, accessibility of the location or any other issue) requiring a further delivery, the related costs will be invoiced to the Client.
The delivery times provided when orders are placed are given for information purposes only, based on the availability of the Products ordered and on the delivery times applied by the Seller's partners.
Delivery delays, provided they are reasonable, shall not give rise to any right to cancel the sale, to refuse the goods or to claim damages. However, in the event of a delay exceeding three (3) months, the Client shall be entitled to request termination of the sale and the amounts already paid will be refunded to it by ONEEX.
In the event of delivery outside mainland France, the Client shall be considered the importer of the Products and shall be required to comply with the regulations of the country of delivery, it being specified that cross-border deliveries may be subject, where applicable, to an opening and inspection procedure by the customs authorities.
6.2. Conformity of the delivery
The number and condition of the Products must be checked by the Client at the time of delivery.
ONEEX shall be required to take back the Products in the event of delivery of non-conforming or damaged Products.
The Client must record in writing, contradictorily with ONEEX or the carrier, any apparent defects, missing products or damages by means of clear, precise and complete reservations on the delivery slip. The Client shall confirm its claim to the Seller and the carrier by registered letter with acknowledgement of receipt within three (3) business days from delivery, together with an email to the following address: support@oneex.fr.
ONEEX will validate the return request and send the Client, by email, a return slip to be attached to the shipment of the Products.
The Client shall return the non-conforming Product to the Seller as soon as possible.
Unless the Seller's exclusive liability is incontestably established or is expressly acknowledged by ONEEX, the costs and risks of return shall be borne by the Client. ONEEX reserves the right to refuse the return if the Products are not in their original condition.
If the Client fails to comply with the above procedure, the Client shall be deemed to have waived any action against the Seller and/or the carrier and to have received the Products in conformity and in good condition. ONEEX shall therefore not accept any claim, return or credit note request from the Client.
6.3. Installation of the Products
The installation, assembly, activation or reactivation or deactivation, and dismantling (where such operations are necessary) of the Products shall be carried out by ONEEX, under its responsibility. Alternatively, self-installation by the Client and under its responsibility may be provided for, in accordance with the instructions supplied and, if necessary, with remote support from an Oneex operator.
The intervention of ONEEX personnel is related to their expertise and shall in no way reduce the Client's responsibility, in particular with respect to safety. The Client shall take all useful measures to ensure that the safety rules required by law or issued by ONEEX's suppliers are applied.
The Client undertakes to ensure free and secure access to the installation site, as well as an electrical power supply (backed-up socket or UPS) in order to ensure the proper installation of the equipment and its continuous use.
6.4. Maintenance of the Products
In particular for DESKTOP and SUITCASE Products, which remain the exclusive property of ONEEX, the Client undertakes to take all due care of the safekeeping and preservation of such Products.
For all ONEEX Products combined, the Client undertakes to strictly comply with the Terms of Use provided by ONEEX. It is required to protect the Products against any damage and to regularly perform, under its responsibility, routine maintenance operations, daily cleaning of the screen with a soft cloth and a non-aggressive solution, inspections or other actions in accordance with ONEEX's recommendations.
Article 7 – Ownership and Risk
7.1. Retention of title
Concerning DESKTOP and SUITCASE Products
The DESKTOP and SUITCASE Products and related Services do not give rise to any transfer of ownership.
These Products remain the exclusive, non-transferable and non-attachable property of ONEEX throughout the entire period of their use by the Client, including all renewal periods hereunder.
The Client is prohibited from lending or sub-leasing the Products to third parties.
At the end of their use by the Client, for any reason whatsoever, the relevant Products shall be taken back by ONEEX. At its own expense, the Client shall return the Products to ONEEX, or ONEEX shall intervene on site to uninstall and recover them.
Concerning KIOSK Products
By way of derogation from the provisions of Article 1583 of the French Civil Code, it is expressly agreed with the Client that the transfer of ownership of the delivered Products is suspended until full and effective payment of the price in principal, interest, taxes and all ancillary costs. The provision of bills of exchange, cheques or any other instrument creating a payment obligation does not constitute effective payment in this respect.
Acceptance of the deliveries or of the documents relating to such deliveries shall constitute acceptance of this clause.
In the event of failure to pay the price on the agreed due date, ONEEX expressly reserves the right to consider the sale terminated and to reclaim the said Products following a formal notice by registered letter or bailiff's summons that has remained without effect within fifteen (15) days of its presentation.
As long as the KIOSK Products do not belong to the Client, the Client is prohibited from disposing of them, in particular from pledging them, exchanging them, or transferring ownership as collateral. In any event, resale of the KIOSK Products by the Client to third parties is not permitted, save with written exemption granted by ONEEX.
Notwithstanding the fact that the Client will only acquire ownership of the Products upon effective payment, the transfer of risk in the Products to the Client will take place under the conditions set out below. The Client therefore undertakes to take all due care of the safekeeping and preservation of the said Products.
The Client shall immediately notify ONEEX, by any means ensuring perfect communication, of any fact likely to compromise its right of ownership, in particular the opening of any safeguard, liquidation or judicial reorganisation proceedings, any attachment or any other protective measure. In the event of the opening of safeguard, liquidation or judicial reorganisation proceedings, the Client undertakes to participate in drawing up an inventory of the Products in its stocks for which ONEEX claims ownership or payment, and to effectively assist it in the claim proceedings brought before the competent authorities. In the event of attachment or any other protective measure on the Products delivered by ONEEX, the Client shall lodge all protests with the third party and take all conservatory and enforcement measures.
All legal and judicial costs generated by the recovery of the Products subject to retention of title, or their price, shall be borne by the Client.
7.2. Transfer of risk
The Products shall be at the Client's expense and risk from the time of their delivery by ONEEX, or of their handover to the carrier or their collection by the Client, according to the terms of the Confirmed Order (INCOTERMS).
The Client shall take out all relevant insurance policies covering the risks of loss, destruction or theft of the Products whose risks have been transferred.
Article 8 – Warranty
8.1. Duration and conditions of the warranty
Any return of defective Products or Products with design or manufacturing defects requires the prior written agreement of ONEEX. Unless ONEEX's liability is incontestably established or is expressly acknowledged by ONEEX, the costs and risks of return shall be borne by the Client. ONEEX reserves the right to refuse the return if the Products are not in their original condition.
Throughout the entire duration of the contractual relationship concerning DESKTOP and SUITCASE Products, and for a period of two (2) years from installation in the event of a sale of a KIOSK Product, any defective Product may be repaired, replaced with an identical or equivalent product, or refunded, depending on the solution that ONEEX or the relevant manufacturers deem most appropriate, save in the following cases of warranty exclusion:
Alteration or modification of the Products;
Abnormal use or use of the Products not in accordance with the User Guide provided by ONEEX;
Defects and consequences related to use not in accordance with the use for which the Products are intended;
Defects and consequences related to any external cause;
Normal wear and tear of the Products;
Non-compliance with the return procedure by the Client.
In the event of a dispute concerning the warranty coverage of a Product, the parties shall use their best efforts to reach an amicable settlement.
In the absence of an amicable settlement and in the event of sufficiently serious non-performance by the Seller, the Client may terminate the contractual relationship as of right and, where applicable, obtain damages from the Seller to compensate for the loss suffered; the Client waives in advance the right to request specific performance in kind of the Products by ONEEX or a third party, or a proportional reduction of the price, by express derogation from Articles 1221, 1222 and 1223 of the French Civil Code.
8.2. Repair – Troubleshooting
In the event of breakdown, malfunction, deterioration or accident during use, the Client must immediately cease using the Products and notify ONEEX by email, attaching the descriptions, videos and photos necessary for diagnosis, at: support@oneex.fr, within forty-eight (48) hours of the event.
For DESKTOP and SUITCASE Products, the order, the General Terms and any specific terms will not be suspended during the repair period. However, if the repair and replacement period of the non-functioning Product exceeds three (3) months from the date the malfunction was reported to ONEEX, the Client shall have the right to terminate by paying only the amounts due up to the date the Product became unavailable. Termination is subject to the return of the Products.
Any repair is carried out by ONEEX on its own initiative or at the Client's initiative, with ONEEX's prior authorisation. However, if the repair is necessitated by the Client's proven fault, the Client may not invoke any of the rights granted to it under this article. Consequently, the order, the General Terms and any specific terms shall continue in full effect until the Products are restored.
Under no circumstances is the Client authorised to dismantle the Products or intervene on them beyond the instructions set out in the Terms of Use provided by ONEEX.
In the event of non-compliant intervention by the Client on the DESKTOP and SUITCASE Products causing a malfunction, the Client shall bear the repair costs and is liable to a financial penalty equal to the price of one year of use of the Products that have become non-functional. In the event of non-compliant intervention by the Client on the KIOSK Products causing a malfunction, the Client shall bear the repair costs based on a quote.
Article 9 – Liability
The Seller's liability, including the contractual warranty granted, may not be sought or engaged on any grounds whatsoever unless the Client duly proves that the Products were installed and used in accordance with the instructions and limits of use provided by ONEEX, as well as the applicable standards and best practices, in particular as set out in the Terms of Use of the Products.
ONEEX may not be held liable where the non-performance of its obligations is attributable to the Client, to the unforeseeable and insurmountable act of a third party to the contract, or to a case of force majeure within the meaning of Article 1218 of the French Civil Code, including but not limited to unforeseeable events such as: total or partial strikes, work stoppages, social unrest, factory closures, floods, fires, production or transport failures not caused by ONEEX's personal action, significant slowdowns or supply disruptions, wars, riots, insurrections, and more generally any external circumstance or event preventing the Seller from performing its obligations.
ONEEX shall not be liable for any indirect or non-material damages or losses, such as financial loss, loss of opportunity, loss of profit, loss of contract, loss of order, loss of customers, loss of business, commercial loss or disruption, or reputational damage, that may result from the delivery of non-conforming or defective Products or from the non-delivery of the Products.
As the sale of the Products and the present General Terms comply with French law, the Seller may not be held liable for non-compliance with the law of another country where the Client places an order for a Product from another country.
In any event, and in all cases of return, if the Seller's liability were to be retained, it may under no circumstances exceed the price of the Products and Services concerned by the issue encountered over the last twelve (12) months.
In accordance with Article 2254 of the French Civil Code, any judicial action by a Client against the Seller shall be time-barred upon the expiry of a period of one (1) year following the date on which the relevant Client became aware, or is deemed to have become aware, of the damaging event.
Article 10 – Intellectual Property
ONEEX may hold intellectual property and/or industrial property rights concerning the Products sold to the Client.
Where the Client becomes aware of any infringement of the Seller's intellectual property and/or industrial property rights, it shall immediately notify ONEEX in writing.
Article 11 – Term – Termination
In the case of one-off sales or under specific terms, these General Terms apply for the duration of each Product and related Services sale carried out between ONEEX and a Client, or, where applicable, for the duration of the specific terms agreed with a Client.
For DESKTOP and SUITCASE Products, these General Terms apply for an initial term of twelve (12) months. Failing termination of the General Terms within a period of three (3) months before the end of the initial term, the sale of the relevant Products and Services and the General Terms shall be tacitly renewed for a new period equivalent to the initial term, at the pricing in force on the date of renewal.
Without prejudice to the specific cases of termination provided for herein, ONEEX or the Client may terminate the General Terms as of right with early effect by sending a written notice:
In the event of a force majeure event as referred to in Article 9 hereof;
In the event of a serious breach by the other party, after formal notice, of its obligations or of any applicable laws and regulations, where such breach has not been remedied within fifteen (15) days (where remediable) of a written notice stating the nature of the breach and the need to remedy it.
In the event of a serious breach attributable to the Client, in particular non-payment, the Products made available such as DESKTOP and SUITCASE shall be returned to ONEEX at the Client's expense within a maximum of two (2) months from the expiry of the period of the aforementioned formal notice that has remained without effect. In the event of non-return of the relevant Products within this period, a financial penalty equal to the price of one year of the Products made available shall be applied. Specifically with regard to Products sold such as the KIOSK Product, ONEEX shall intervene at its own expense on site to shut down the relevant Product.
The return of the ONEEX products shall be at the Client's expense. An inventory of condition will be carried out when the equipment is recovered, and any refurbishment costs (excluding normal wear and tear) will be invoiced to the Client.
Article 12 – Personal Data
12.1. Nature of the personal data collected for the purposes of performing these General Terms
In accordance with the General Data Protection Regulation 2016/679 of 27 April 2016 ("GDPR"), ONEEX undertakes to collect only personal data that is adequate, relevant and limited to what is necessary in relation to the purposes for which it is processed. No personal data considered "sensitive", such as racial or ethnic origin or political, philosophical or religious opinions, shall be requested or collected from the Client.
The Client is hereby informed that the personal data marked as mandatory on the forms is collected as part of carrying out the sale described herein. Among the Client's personal data that ONEEX collects may be the following personal data of the legal representative and its staff:
Surnames and first names
Email address
Telephone number
12.2. Purpose of personal data processing
Personal data may be collected and used by ONEEX in order to make the sale possible, and may be transmitted to companies in charge of managing, performing and processing payment operations. This information and data may also be retained for security and record-keeping purposes, in order to comply with the legal and regulatory obligations to which ONEEX is subject.
The data collected may also be used in the context of managing commercial relationships in order to compile statistics, conduct market and behavioural studies, and enable the Seller to improve and personalise the Products.
12.3. Retention, security and confidentiality of personal data
The personal data collected is processed and stored under conditions designed to ensure its security, and is retained for the period strictly necessary to achieve the above-mentioned purposes. Beyond that period, it will be retained solely for statistical purposes and will not be subject to any exploitation of any kind whatsoever.
This data may also be retained for security and record-keeping purposes, in order to comply with the legal and regulatory obligations to which ONEEX is subject.
ONEEX undertakes to implement technical and organisational security measures to guarantee the security, integrity and confidentiality of all personal data, in order to prevent it from being distorted, damaged, or accessed by unauthorised third parties.
However, it is specified that, since no security measure is infallible, ONEEX cannot guarantee absolute security of the Client's personal data.
12.4. Transfer of personal data
No personal data is transferred outside the European Union. ONEEX's electronic services providers are entities incorporated under French law, controlled by French nationals in terms of capital holdings or voting rights. The servers are geographically located on French territory.
Except where a third party would require the Client to accept its own privacy charter and terms of use, third-party companies that have received the Client's personal data have undertaken to process such personal data solely for the sale of the Seller's product.
ONEEX undertakes never to share the Client's personal data, without having obtained its prior consent, with third-party companies for marketing and/or commercial purposes.
However, ONEEX may be required to disclose the Client's personal data to administrative or judicial authorities where such disclosure is necessary for the identification, apprehension or prosecution of any individual likely to harm the rights of the Seller, of any other client or of a third party. ONEEX may also be legally required to disclose the Client's personal data and shall not, in such a case, be in a position to object.
12.5. Client's rights over its personal data
Every Client has a right of access, rectification and erasure of the personal data concerning it, which it may exercise directly with the service provider's customer service by contacting it at the email address dpo@oneex.fr or at the following postal address: ONEEX DPO, Centre d'Affaires Amarante, 3B Rue Jean Bigot, 63500 Issoire, attaching to its request a copy of an identity document.
In addition, within the limits set by law, the Client also has the right to object to processing, to restrict it, to decide on the post-mortem fate of its data, to withdraw its consent at any time, and to the portability of the personal data provided.
12.6. Processing of personal data in the context of using the Products
ONEEX's Products are intended to check identity documents of third-party natural persons on behalf of the Client and according to the purposes that it has defined beforehand.
The conditions and arrangements for protecting personal data that may be processed in this context by ONEEX on behalf of the Client are the subject of an annex relating to the protection of personal data, separate from the General Terms.
Article 13 – Assignment – Subcontracting
The order and these General Terms, and where applicable any specific terms, may not be assigned or transferred by the Client without the prior, express and written consent of ONEEX.
ONEEX may freely use service providers and/or subcontractors for all or part of the services for which it is responsible, or for collecting the amounts owed by the Client.
Article 14 – Confidentiality
During the term of these General Terms, each party may become aware of, or receive, confidential information, documents and/or data about the other party. Each party therefore undertakes, both in its own name and on behalf of its staff for whom it provides guarantee, to maintain the strict confidentiality of all confidential information, documents and/or data of any nature relating to the results, business or customer base of the other party, or any information received or obtained from a party in the context of the established contractual relationship.
This confidentiality undertaking by the parties is valid both for the term of these General Terms and for a period of two (2) years following their expiry or termination.
Article 15 – Notices
Any notice or written summons required or permitted under the provisions hereof shall be validly given if sent by letter delivered by hand or by courier against a delivery receipt, by registered letter with acknowledgement of receipt, or by email (except in the case of termination hereof), addressed to the contact details of the relevant party, each party electing domicile at its registered office. Each paper or courier delivery must be accompanied by an email.
Any change in a party's contact details for the purposes hereof must be notified to the other party in accordance with the procedures set out above.
Notices delivered by hand or by courier shall be deemed to have been given on the date of delivery to the addressee, as evidenced by the delivery receipt. Notices given by registered letter with acknowledgement of receipt shall be deemed to have been given on the date of their first presentation at the addressee's address. Notices given by email shall be deemed to have been given on the date the email is sent.
Article 16 – Severability and No Waiver
If any of the provisions of these General Terms is declared null or unenforceable for any reason whatsoever pursuant to a law, regulation or final court decision, it shall be deemed unwritten and the other provisions shall remain in force. ONEEX's failure to invoke, on a temporary or permanent basis, one or more provisions of the General Terms shall in no way constitute a waiver.
Article 17 – Amendment
ONEEX reserves the right to modify the content of the General Terms at any time for the placing of new orders of Products.
Any order following a modification to the General Terms shall constitute acceptance by each Client of the new version of the General Terms communicated to it.
Article 18 – Disputes
Any disputes that may arise in the context of the contractual relationships established between the Client and ONEEX shall be resolved, to the extent possible, amicably.
Failing amicable settlement within a period of one (1) month from the date one of the parties initiates such settlement, any disputes to which the General Terms may give rise, concerning their validity, interpretation, performance, termination, their consequences and follow-on effects, shall be submitted to the Commercial Court of Paris (Tribunal de commerce de Paris).
Article 19 – Governing Law & Language
These General Terms and the transactions arising from them are governed by and subject to French law. They are drafted in the French language. In the event of translation into one or more foreign languages, only the French text shall prevail.